Privacy policy

At Pampered Med Spa LLC, doing business as BioCell Med Spa (“BioCell Med Spa,” “we,” “our,” or “us”), we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, schedule appointments, request information, opt in to communications, or use our services.

Please read this policy carefully to understand how your personal information is handled.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide may include:

• Full name

• Email address

• Phone number, including mobile number

• Appointment and scheduling information

• Information submitted through website forms

• Treatment or service interests

• Payment and transaction-related information

• Health or treatment-related information when relevant to services

• SMS communication preferences

• Records showing how, when, and where SMS consent was provided

This information may be collected when you submit a form, request information, schedule an appointment or consultation, complete intake paperwork, purchase services, communicate with our team, or otherwise interact with us.

Technical Information

When you visit our website, we may automatically collect information such as:

• IP address

• Browser type

• Device information

• Operating system

• Referring website or source

• Cookies and similar technologies

Usage Information

We may collect information regarding how you interact with our website, including:

• Pages visited

• Time spent on pages

• Website navigation

• Links or buttons clicked

• Other website interactions

Transaction Information

If you purchase treatments, memberships, products, or other services, we may collect information related to the transaction.

Payment information may be securely processed through third-party payment providers. We may not directly store complete payment card information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide requested information

• Schedule and manage appointments and consultations

• Provide personalized treatments and services

• Send appointment confirmations and reminders

• Provide pre-treatment and post-treatment communications

• Respond to customer support requests

• Provide account, membership, billing, or service-related updates

• Send SMS communications you have opted in to receive

• Send promotional messages when separate marketing consent has been provided

• Process transactions and payments

• Improve our website, services, and client experience

• Maintain internal business and communication records

• Protect against fraud, misuse, or unauthorized activity

• Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information.

3. Medical & Health Information

Because BioCell Med Spa provides aesthetic and wellness-related services, some information you provide may include health, treatment, or medical information.

Where applicable, we use reasonable administrative, technical, and physical safeguards designed to protect this information and limit access to authorized personnel and service providers who require the information to perform their responsibilities.

Certain information may be subject to additional privacy protections, including applicable healthcare privacy requirements.

Website forms, standard email, SMS, and other general communication methods may not be appropriate for highly sensitive medical information.

Please do not submit sensitive medical information through unsecured communication channels unless specifically instructed by BioCell Med Spa.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share limited personal information with trusted parties when reasonably necessary to provide our services or operate our business, including:

• Appointment and booking platforms

• Payment processors

• Website and technology providers

• Customer relationship management platforms

• Email communication providers

• SMS and telecommunications providers

• Licensed medical professionals involved in your care

• Professional advisers or service providers

• Legal or governmental authorities when required by law

Service providers are permitted to access information only as reasonably necessary to provide services on our behalf and are expected to appropriately safeguard the information they process.

Mobile Information Sharing

Mobile information is treated separately from general personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors and service providers that support services such as customer service, appointment management, or delivery of SMS communications is permitted only when necessary to provide those services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We do not sell, rent, or provide mobile phone numbers or SMS consent information to third parties or affiliates for their own marketing or promotional purposes.

5. SMS Communications & Opt-In Consent

BioCell Med Spa may offer SMS communications for appointment-related, service-related, customer support, and optional marketing purposes.

5.1 How You Opt In

For this SMS messaging program, users opt in through the BioCell Med Spa contact form located at:

https://biocellmedspa.com/contact

To opt in, the user voluntarily provides their mobile phone number and selects the applicable optional SMS consent checkbox before submitting the form.

All SMS consent checkboxes are unchecked by default.

Submitting the contact form without selecting an SMS consent checkbox does not enroll the user in SMS messaging.

Separate consent options may be provided for:

• Non-marketing or service-related messages

• Promotional or marketing messages

Selecting the non-marketing consent option does not automatically provide consent to receive promotional or marketing messages.

Marketing messages are sent only when the user separately selects the applicable marketing consent checkbox.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

We may maintain records showing:

• The mobile phone number provided

• The date and time consent was provided

• The contact form through which consent was provided

• The type of SMS communications the user agreed to receive

For this registered SMS campaign, the contact form at https://biocellmedspa.com/contact is the opt-in method used to collect SMS consent.

5.2 Types of SMS Messages

Depending on what you have consented to receive, SMS messages may include:

• Appointment confirmations

• Appointment reminders

• Scheduling or rescheduling notifications

• Consultation follow-ups

• Pre-treatment and post-treatment instructions

• Service-related communications

• Account, billing, or membership notifications

• Customer support messages

• Responses to inquiries

• Treatment or service updates

• Promotional offers

• Specials

• Events

• New service announcements

Promotional and marketing messages are sent only when the appropriate marketing consent has been provided.

5.3 SMS Details

• Message frequency may vary

• Message and data rates may apply

• Consent to receive marketing text messages is not a condition of purchase

• You may opt out at any time by replying STOP

• For assistance, reply HELP or contact us directly

• Wireless carriers are not liable for delayed or undelivered messages

5.4 Mobile Information & SMS Consent Sharing

No mobile information, including mobile phone numbers and SMS opt-in consent, will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may only be provided to vendors and service providers that help us operate our SMS program, such as:

• SMS platform providers

• Appointment scheduling providers

• Telecommunications providers

• Aggregators

• Customer service providers supporting our communications

Such information is shared only to the extent reasonably necessary to provide the messaging services you have requested.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

We do not use SMS opt-in information or mobile phone numbers collected for our messaging program to create third-party advertising audiences or lookalike audiences.

5.5 Opting Out & Rejoining

You may cancel SMS communications at any time by replying STOP to a message from us.

After sending STOP, you may receive a confirmation message acknowledging your opt-out request. You will then stop receiving messages associated with that SMS subscription unless you subsequently opt in again.

If you wish to receive SMS messages again after opting out, you may return to:

https://biocellmedspa.com/contact

and provide your mobile phone number and actively select the applicable SMS consent checkbox again.

Where technically supported, replying START may also restore messaging after a previous STOP request, subject to applicable messaging platform requirements.

For assistance, reply HELP or contact:

Phone: (208) 965-8797
Email: info@biocellmedspa.com

Opting out of SMS communications does not automatically unsubscribe you from email, telephone, or other communications.

5.6 Age Restriction

Our SMS messaging program is intended for individuals who are at least 18 years old.

We do not knowingly collect SMS consent from individuals under the age of 18.

If we learn that a minor has provided a mobile phone number or SMS consent without appropriate authorization, we will take reasonable steps to remove that information from our messaging program.

5.7 Sensitive Information in Text Messages

To help protect your privacy, BioCell Med Spa limits the amount of sensitive health or treatment information included in SMS communications.

Please do not send sensitive medical information, payment card information, Social Security numbers, passwords, or other highly confidential information through text messages.

If you prefer that service or treatment details not be referenced in SMS communications, please contact us and we will make reasonable efforts to accommodate your preference.

6. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to:

• Improve website functionality

• Analyze website traffic and performance

• Understand how visitors use our website

• Remember user preferences

• Personalize website content

• Measure marketing performance where permitted

You may control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality or availability of some website features.

7. Data Security & Handling

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These measures may include:

• Access controls

• Secure systems and platforms

• Authentication measures

• Appropriate data protection procedures

• Limiting access to authorized personnel

• Using trusted service providers

• Secure payment processing

While we take reasonable steps to protect your information, no method of transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.

You are encouraged not to transmit highly sensitive information through unsecured communication methods.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction or updating of inaccurate information

• Request deletion of certain personal information

• Withdraw communication consent

• Opt out of marketing communications

• Opt out of promotional SMS communications

• Request information regarding how your data is handled

You may withdraw SMS consent by replying STOP.

To exercise another applicable privacy right, please contact us using the information provided below.

Certain information may need to be retained when required for legal, medical, contractual, billing, security, regulatory, or recordkeeping purposes.

9. Third-Party Links & Services

Our website may contain links to third-party websites, booking platforms, payment services, or other external services.

These third parties maintain their own privacy policies and practices.

BioCell Med Spa is not responsible for the privacy practices, security, availability, or content of independent third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

10. Children's Privacy

Our services and website are generally intended for adults.

We do not knowingly collect personal information or SMS marketing consent from children under the age of 18 through our website.

If we become aware that personal information has been collected from a minor in circumstances where it should not have been collected, we will take reasonable steps to delete or appropriately address that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our services

• Website functionality

• Communication practices

• Technology

• Legal or regulatory requirements

• Privacy and security practices

Any updates will be posted on this page with a revised Last Updated date.

We encourage you to periodically review this Privacy Policy for changes.

12. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or our communication practices, please contact:

BioCell Med Spa
Pampered Med Spa LLC

Address:
430 W Iowa Ave.
Nampa, ID 83686

Phone: (208) 965-8797

Email: info@biocellmedspa.com

Website: https://biocellmedspa.com/

For SMS assistance, reply HELP.

To stop receiving SMS communications, reply STOP.