Terms and Conditions

Welcome to Pampered Med Spa LLC DBA BioCell Med Spa (“BioCell Med Spa,” “we,” “our,” or “us”).

By accessing or using our website, submitting forms, booking appointments, receiving treatments, purchasing services or products, or opting in to SMS communications, you agree to these Terms and Conditions.

Please read these Terms carefully before using our website or services.

1. Use of Our Website & Services

BioCell Med Spa provides aesthetic and wellness services, appointment scheduling, consultations, treatment-related communications, client support, and related services.

By using our website or services, you agree to:

• Use our website and services only for lawful purposes

• Provide accurate and current information

• Not interfere with or disrupt our website, systems, or communications

• Not attempt to gain unauthorized access to our systems or accounts

• Not misuse forms, booking systems, or communication channels

All website content is provided for general informational purposes and may be modified or updated without notice.

We reserve the right to modify, suspend, or discontinue website features, treatments, services, promotions, or other offerings at any time.

2. Medical Disclaimer

BioCell Med Spa provides aesthetic and wellness services performed by qualified or licensed professionals, as applicable.

However:

• Information provided on this website is for general informational purposes and is not a substitute for individualized medical advice

• Treatment suitability varies from person to person

• Results may vary

• A consultation may be required before receiving certain treatments

• Certain treatments may not be appropriate for everyone

• Treatment recommendations are based on individual needs, medical history, goals, and provider assessment

You should always follow the instructions and recommendations provided by your treating professional.

Nothing on this website creates a medical provider-patient relationship unless and until the applicable consultation, intake, consent, or treatment process has been completed.

3. Appointments & Cancellations

By scheduling an appointment with BioCell Med Spa, you agree to:

• Provide accurate and complete contact and health information

• Arrive on time for scheduled appointments

• Notify us promptly if you need to cancel or reschedule

• Follow applicable appointment and cancellation policies

Appointments may require at least 24 hours' notice for cancellation or rescheduling.

Late cancellations, missed appointments, or no-shows may be subject to applicable cancellation or booking fees.

Certain treatments or appointments may require a deposit.

Specific appointment, cancellation, or deposit terms may be communicated at the time of booking.

4. Payments, Packages & Refunds

Unless otherwise stated:

• Payment is due at the time services are rendered

• Payments may be processed through secure third-party payment providers

• Prices may change without notice

• All sales are final unless otherwise required by applicable law

Prepaid treatments, packages, memberships, promotional offers, gift cards, or other programs may be subject to additional terms communicated at the time of purchase.

Promotional pricing, discounts, or special offers may:

• Have expiration dates

• Be subject to availability

• Have specific eligibility requirements

• Be non-transferable

• Not be combined with other promotions unless otherwise stated

5. Treatment Results & Expectations

BioCell Med Spa offers aesthetic and wellness treatments designed to support individualized client goals.

However:

• Individual results are not guaranteed

• Results vary based on individual circumstances

• Multiple treatment sessions may be recommended or required

• Treatment response varies from person to person

• Some treatments may involve expected temporary side effects

• Following pre-treatment and post-treatment instructions may affect results and safety

Photographs, testimonials, examples, or descriptions of treatment results shown on our website, social media, or promotional materials are illustrative and do not guarantee that you will achieve the same or similar results.

6. Health & Safety Responsibilities

To help us provide services safely, you agree to provide accurate and complete information concerning your health and treatment history.

You agree to disclose, where relevant:

• Medical conditions

• Current medications

• Allergies

• Previous procedures or treatments

• Pregnancy or breastfeeding status where relevant

• Changes to your medical condition

• Other information reasonably requested by your provider

You also agree to follow all applicable pre-treatment and post-treatment instructions.

Failure to provide complete or accurate information may affect treatment suitability, safety, and results.

If you experience a medical emergency, contact 911 or an appropriate emergency medical provider. SMS, email, website forms, and social media should not be used for emergency medical assistance.

7. Intellectual Property

Unless otherwise stated, all content available through the BioCell Med Spa website, including:

• Text

• Photographs

• Graphics

• Logos

• Branding

• Videos

• Website design

• Educational materials

• Promotional materials

• Other original content

is owned by or licensed to BioCell Med Spa and may be protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, sell, or commercially exploit protected content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by applicable law, BioCell Med Spa will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or communications.

BioCell Med Spa is not responsible for outcomes resulting from:

• Failure to disclose relevant medical or health information

• Failure to follow treatment instructions

• Failure to follow pre-treatment or post-treatment guidance

• Expected or temporary treatment side effects

• Unauthorized use of your account or contact information

• Third-party platforms or services outside our reasonable control

• SMS, email, or website interruptions outside our reasonable control

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

9. Privacy

Your use of our website, services, and communications is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and disclose personal information, including mobile phone numbers and SMS opt-in consent.

Privacy Policy:
https://biocellmedspa.com/legal-pages/privacy-policy

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

10. SMS / Text Messaging Program

10.1 Program Description

BioCell Med Spa offers SMS and MMS communications to individuals who choose to opt in.

Depending on the consent provided, messages may include:

• Inquiry follow-ups

• Appointment confirmations

• Appointment reminders

• Scheduling and rescheduling notifications

• Consultation follow-ups

• Pre-treatment instructions

• Post-treatment instructions and follow-ups

• Service-related updates

• Account, billing, or membership notifications

• Customer support communications

• Responses to questions or requests

• Promotional offers

• Specials

• Event invitations

• New treatment or service announcements

Promotional or marketing text messages are sent only when the appropriate marketing consent has been provided.

10.2 SMS Opt-In Consent

For this SMS messaging program, users opt in through the BioCell Med Spa contact form located at:

https://biocellmedspa.com/contact

To opt in, you must voluntarily provide your mobile phone number and actively select the applicable optional SMS consent checkbox before submitting the form.

All SMS consent checkboxes are unchecked by default.

Simply providing your mobile phone number or submitting the contact form does not constitute consent to receive SMS messages.

Separate consent options may be provided for:

Non-Marketing Communications

These may include:

• Appointment reminders

• Scheduling or rescheduling notifications

• Inquiry follow-ups

• Treatment or service-related communications

• Customer support

• Account or membership communications

Marketing Communications

These may include:

• Promotional offers

• Specials

• Events

• New treatments or services

• Other promotional communications

Selecting the non-marketing consent option does not automatically provide consent to receive marketing messages.

Marketing SMS communications are only sent when you separately select the applicable marketing consent checkbox.

Consent to receive marketing text messages is not a condition of purchasing products, booking treatments, or receiving services from BioCell Med Spa.

By opting in, you represent that:

• You are at least 18 years old

• You are authorized to use the mobile number provided

• The information you provide is accurate

• You agree to receive the type of SMS communications selected

We may maintain records of your SMS consent, including:

• The mobile phone number provided

• The date and time consent was provided

• The contact form through which consent was provided

• The type of SMS communications you agreed to receive

For this SMS messaging program, https://biocellmedspa.com/contact is the method used to collect SMS opt-in consent.

10.3 Message Frequency

Message frequency may vary depending on:

• Your appointments

• Treatments or services

• Your interactions with BioCell Med Spa

• Support requests

• Membership or account activity

• The types of communications you have opted in to receive

Marketing message frequency may also vary depending on promotions, events, specials, and service announcements.

10.4 Message & Data Rates

Standard message and data rates may apply for messages sent to you from BioCell Med Spa and messages you send to us.

Any applicable charges are determined by your mobile service provider.

BioCell Med Spa does not charge a separate fee solely for participating in our SMS messaging program.

For questions regarding your messaging or data plan, please contact your wireless carrier.

10.5 SMS Cancellation, Opt-Out & Rejoining

You may cancel SMS communications at any time by replying:

STOP

to any message you receive from BioCell Med Spa.

After sending STOP, you may receive a confirmation message acknowledging your opt-out request. You will then stop receiving SMS messages associated with that subscription unless you subsequently provide consent again.

If you wish to receive SMS messages again after opting out, return to:

https://biocellmedspa.com/contact

and provide your mobile phone number and actively select the applicable SMS consent checkbox again.

Where technically supported, replying START may also restore messaging after a previous STOP request, subject to applicable messaging platform requirements.

Opting out of SMS communications does not automatically unsubscribe you from:

• Email communications

• Telephone calls

• Other communication channels

You may manage those communication preferences separately.

10.6 Help & Support

For assistance with our SMS messaging program, reply:

HELP

or contact us directly:

Phone: (208) 965-8797
Email: info@biocellmedspa.com

10.7 Carrier Liability

Wireless carriers are not liable for delayed, undelivered, or misdirected messages.

SMS delivery depends on:

• Your wireless provider

• Your mobile device

• Network availability

• Service availability

• Other factors outside BioCell Med Spa's reasonable control

We do not guarantee uninterrupted or error-free delivery of SMS communications.

10.8 Age Restriction

Our SMS messaging program is intended for individuals 18 years of age or older.

By opting in, you represent that:

• You are at least 18 years old

• You are the account holder or authorized user of the mobile number provided

• You have authority to consent to receiving messages at that number

We do not knowingly collect SMS consent from individuals under 18.

If we learn that a mobile number or SMS consent was collected from a person under 18 without appropriate authorization, we will take reasonable steps to remove the number from our messaging program.

10.9 Privacy of Mobile Information

Mobile information receives specific protections under our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors and service providers that support services such as customer service, telecommunications, appointment management, and SMS delivery is permitted only when necessary to provide those services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Mobile phone numbers and SMS consent information may only be provided to vendors such as:

• Telecommunications providers

• SMS platform providers

• Aggregators

• Customer relationship management providers

• Customer service providers supporting our messaging program

These providers may only use the information as reasonably necessary to provide services on our behalf.

We do not sell, rent, or provide mobile phone numbers or SMS opt-in information to third parties or affiliates for their own advertising, marketing, or promotional activities.

10.10 Sensitive Information & SMS

SMS communications may include limited information regarding your appointments or services.

To protect your privacy, we do not intentionally include detailed medical or health information in standard text messages unless appropriate and authorized.

You should not send sensitive information through SMS, including:

• Detailed medical records

• Social Security numbers

• Payment card information

• Passwords

• Highly sensitive health information

If you prefer that treatment or service-related details not be referenced through SMS, please contact us.

11. Third-Party Services

BioCell Med Spa may use third-party providers for business functions including:

• Appointment scheduling

• Payment processing

• Client management

• Website hosting

• Analytics

• Email communications

• SMS delivery

• Marketing technology

• Other operational services

Your use of certain third-party services may also be governed by the privacy policies and terms of those providers.

BioCell Med Spa is not responsible for the independent policies, security practices, availability, or content of third-party websites and services.

12. User Responsibilities

When using our website, forms, scheduling tools, or communications, you agree to:

• Provide accurate and current information

• Use our systems only for lawful purposes

• Maintain the confidentiality of any login or account credentials

• Not impersonate another person

• Not provide a mobile number you are unauthorized to use

• Not interfere with our website, communications, or systems

• Not attempt to bypass security measures

• Not submit fraudulent, misleading, or malicious information

You are responsible for keeping your contact information current.

13. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes to:

• Our treatments and services

• Website functionality

• Appointment or payment practices

• Communication practices

• Technology

• Legal or regulatory requirements

Any revised Terms will be posted on this page with an updated Last Updated date.

Your continued use of our website or services after revised Terms are posted constitutes acceptance of those revised Terms to the extent permitted by applicable law.

14. Governing Law

These Terms and Conditions are governed by applicable federal law and the laws of the jurisdiction in which Pampered Med Spa LLC dba BioCell Med Spa operates, without regard to conflict-of-law principles.

Nothing in these Terms limits any rights you may have under applicable consumer protection, healthcare, privacy, or other laws.

15. Contact Information

If you have questions about these Terms and Conditions, our services, or our SMS messaging program, please contact:

BioCell Med Spa
Pampered Med Spa LLC

Address:
430 W Iowa Ave.
Nampa, ID 83686

Phone: (208) 965-8797

Email: info@biocellmedspa.com

Website: https://biocellmedspa.com/

For SMS assistance, reply HELP.

To stop receiving SMS communications, reply STOP.